Provide technical support on the selection and pricing of equipment specific to customer applications for both new and existing products.
Responsible for selecting equipment, preparing quotation proposals, and assisting in closing sales that are optimal for a specific customer applications that fall within standard and variations on standard design parameters.
Drive and facilitate the definition of key customer requirements in support of quotation generation through to order acceptance.
Provide customer-focused application detail to SMH project team including engineers and sales people to facilitate and optimize the quotation process.
Coordinate with Engineering and Manufacturing on open orders to ensure timely customer response.
Provide customer-focused post-sales application engineering support and troubleshooting via internet, telephone and field service support.
Gather, interpret, and communicate within the organization information related to market situation, competitors, and industry trends, maintaining an awareness for business opportunities.
Utilize all calculation tools effectively for all vibratory products including screens. Must have acquired significant knowledge on materials, particle size and design variations and the effects on system operation and performance in order to quote applications more effectively.
Will provide solutions to more complex customer applications through an in depth understanding of product flow and equipment design characteristics.
Assists sales personnel in customer presentations when requested including site visits to derive customer application needs
May conduct technical training for Syntron Material Handling applications and Inside Sales personnel.
May conduct technical training for customers either at Syntron Material Handling site or customer location.
Works independently with minimal supervision to support application engineering function.
Will be required to perform other assignments, tasks, or duties as requested, directed or assigned.
BS in Mechanical Engineering or Industrial Engineering,
1-2 years experience or experience through internships in a manufacturing environment.
A mechanical aptitude and ease with financial analysis are essential.
Blueprint reading skills required.
Basic mechanical and electrical knowledge required.
Knowledge of bulk material handling equipment preferred.
Must be able to reason and formulate solutions to customer requirements.
Must be computer literate and familiar with the use of business software (prefer Syntron Material Handling systems, i.e. Syteline, Microsoft Office).
Must possess the ability to communicate effectively and professionally in both speech and writing.
Ability to work independently with minimum supervision while demonstrating decision making skills as required.